FAQs

Lay-Z-Spa™

With over a decade of advanced engineering and innovation, Lay-Z-Spa™ leads the market with timeless prints and effective massage systems.

Part of this is down to our trial and tested designs, materials and production.
Lay-Z-Spas™ are available in two different materials:

  • DURAPLUS™
    Durable, yet comfortable, DuraPlus™ is ultra-sturdy with 3 layers of polyester mesh and PVC. By constructing the internal structure with DuraPlus™, it ensures that the spas will keep their shape no matter how many times they have been inflated or deflated.

 

  • DROP STITCH
    Drop stitch material provides unparalleled strength and durability. Thousands of fine threads are securely connected to the sidewalls, which seal in the air to keep the spa inflated. This material can support considerable weight while still being light and portable when deflated.

The number of people who can fit into a Lay-Z-Spa depends on which model you choose. The product listing will tell you the adult capacity of that model of Lay-Z-Spa™.

AIRJET™

The all-surrounding AirJet™ massage system ranges from 87 to 180 jets according to the model. This massage system works by pushing high-pressure air through small holes in the circumference of the base of the liner.

AIRJET PLUS™

In addition to the small holes in the outer circumference of the bottom, AirJet Plus™ also includes a circular set in the centre of the base resulting in a soothing sensation across your entire body. Models with AirJet Plus™ come with 2 levels of massage power controlled through the function on the pump.

HYDROJET PRO™

This is a combination of AirJet™ and HydroJet Pro™ technology for a blissfully soothing massage experience. The HydroJets are found in the spa walls and work by pushing water through multi-directional jets. Use the digitally controlled pump with the control panel to combine both systems, or enjoy them individually.

With the introduction of Freeze Shield™ technology in all Lay-Z-Spa™ pumps, you can use a Lay-Z-Spa™ in winter.
We recommend that you position your Lay-Z-Spa™ on a raised platform and in a covered or sheltered area. This will protect your hot tub from too much sunlight in Summer and from the elements in Winter. It is very important that you never leave your Lay-Z-Spa™ unused when temperatures drop below 4°C.

Lay-Z-Spas™ do not having a cooling functionality however by choosing not to activate the heat function, you can enjoy an ambient water temperature in your Lay-Z-Spa™ throughout the summer months and all year round.

Yes – all Lay-Z-Spa hot tubs include energy-saving features as standard such as the insulating lid, power-saving timer and thermostatic heating system.

All Lay-Z-Spas™ include a cushioned floor which provides great comfort during periods of long use. The Lay-Z-Spa™ Maldives and Palma HydroJet Pro™ models come with built-in seating and removable cushions, and the Santorini HydroJet Pro™ features an integrated inflatable bench.

A Lay-Z-Spa™ is not a paddling pool or a toy and therefore is not suitable for children under 8 years old. Children over 8 years old must be supervised at all times and must be comfortably tall enough to stand on the bottom and have their heads out of the water. We recommend that children over 8 years old only use a Lay-Z-Spa™ for a maximum of 10 minutes at a time.

If a Lay-Z-Spa™ is correctly set-up, well maintained and cared for, it can be enjoyed for many years. When not in use, it is important that a Lay-Z-Spa™ is taken down and stored correctly. We recommended that you pack away your Lay-Z-Spa™ if it is not used in colder months/climates as temperatures below 4°C can damage the pump and liner.

How often you should change your spa water really varies depending on how effective you are at maintaining your water with the correct spa chemicals. However, it is recommended that Lay-Z-Spa™ water is changed regularly, and at least once every 1-3 months. 

The frequency of water changes should reflect the degree of use of the spa, as well as the results of chemical testing. If chemical levels have fallen far outside the normal ranges, it is recommended that the water is completely replaced and re-treated.
It is important to shock dose your water on a regular basis and you will find it will extend how long you can use the water for.
Proper chemical maintenance, using the cover, and showering before using your hot tub will all prolong the lifespan of the water.

When a Lay-Z-Spa™ is set up in an open area 1 metre away from the pump the decibel level is:

  • Filtration <60dB
  • Heating <60dB
  • Massage <72dB
  • Water Jet <72dB

There are a huge variety of spa accessories to choose from for a Lay-Z-Spa™. These include Pillows, Drinks Holders, Floor Protectors, LEDs and much more so you can customise a Lay-Z-Spa™ to suit your needs

Lay-Z-Spas™ require no tools for set up and are inflated by using the supplied pump which can take as little as 5 minutes. Please refer to your Instruction Manual for specific set up information.
If you are wondering “Can I use my Lay-Z-Spa straight away?” The answer is that you need to allow at least 24 hours before you can use your Lay-Z-Spa™.
After inflation, you need to fill the Lay-Z-Spa™ with fresh water, give it a commissioning shock dose of chlorine and wait for it to heat up! You can fill the spa with warm water from the beginning if you wish.

Suitable Surface: A smooth, flat, even surface that is capable of supporting the entire filled weight of your Lay-Z-Spa™ plus the weight of the users. Positioning your Lay-Z-Spa™ on an uneven surface can cause unequal pressure on one side of the spa which will increase the likelihood of your liner failing. Setting up on a heated floor is not recommended.
Power Supply Proximity: You need to consider having a power supply that is close enough for the cable to reach (approx. length of the cable is 7m) but also far enough away so that water cannot splash into the socket. We recommend using an outdoor socket installed by a licensed installer.
Surroundings: Placing your Lay-Z-Spa™ near a windbreak such as a fence or wall will help to reduce wind chill, helping it to retain more heat and in turn help to reduce your running costs. You should also consider where you will drain the water when required.

No, extension cables cannot be used with a Lay-Z-Spa™. The Lay-Z-Spa™ pumps come with a 7-metre cable which is usually sufficient for users to reach their nearest grounded socket with RCD protection. If the cable is not long enough, we recommend getting a qualified electrician to install a grounded outdoor socket with RCD protection. The socket that the spa is being plugged into should be grounded and at least 4 metres away, at a height of at least 1.2m from the ground.

Yes, a Lay-Z-Spa™ pump is waterproof, however, if you are expecting a very large amount of rain or bad weather it is recommended that you bring the spa and pump indoors. Constant adverse weather conditions could damage your spa and pump.

The lifetime of a spa filter varies according to the frequency of use, maintenance regime and water conditions. A filter should be cleaned after every use or at least every other day.
Hard water can result in an increased build-up of limescale and therefore can result in increased cleaning and replacement of a filter cartridge.

Yes, regardless of how often or how long you plan to use your spa, it is essential to treat the water in your Lay-Z-Spa™ using spa chemicals. If you left your Lay-Z-Spa™ water without any treatment, it would soon become uncomfortable, unclean and potentially dangerous. Spa chemicals are a highly effective way to treat your Lay-Z-Spa™, as they eliminate any harmful bacteria that can grow in warm water. Your local pool shop/chemical supplier will be able to provide you with the correct chemicals for your Lay-Z-Spa™.

We have an AU based Aftersales team, dedicated to answering any Lay-Z-Spa™ enquiries that you may have. Please visit the support page to contact our team.

Please visit the support page to contact our team regarding a warranty claim for your Lay-Z-Spa™.

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